Your supply has been disconnected – what now?

We will reconnect you after payment.
Due to outstanding payments, we have been forced to disconnect your power supply. We would be delighted to resume supply once you have paid all your outstanding balance, including disconnection costs. This also applies to debts from former residences.

Where and how can I pay?

You can transfer the money to our account at Sparkasse Hannover:




Sparkasse Hannover


enercity AG

Please always remember to state your customer number beginning with "en-", "ev-" or "3" in the reason for payment. You will find this on all your documents and e-mails from us.

You can pay the amount also in cash at the Reisebank at Hannover Main Station. Pre-printed forms are available at our customer service center at Kröpke. There is no fee for this service.


Once you have made the payment, turn in the bank payment receipt to our accounts receivable department or send a photo of the receipt to as soon as possible. Please include your telephone number in case we have any questions. If you’d like to make sure we have received your receipt, please call us.

How to contact our accounts receivable office:
Phone +49.511.430.1915
Fax +49.511.430.2803
Mon – Thur 8:00 a.m. – 5:00 p.m.
Fri 8:00 a.m. – 3:00 p.m.

Once you have provided proof of payment for the full amount, your meter will then be able to be reconnected by the network operator on the following working day (Monday – Friday). Unfortunately, we are unable to provide fixed appointments for reconnections.